Frequently Asked Questions

Get answers to common questions about Private Suite.

Booking the Private Suite gives you an exclusive room, dedicated stylist time, premium amenities, complimentary refreshments, and enhanced sanitation. It’s ideal for consultations, complex color services, and one-on-one appointments requiring privacy or extended appointment length.

The Private Suite is designed primarily for individualized services and focused consultations. For small parties, contact us—limited accommodations may be offered depending on service type, availability, and stylist requirements. Additional fees or advance notice may apply.

Arrive a few minutes early to settle in and share your goals with the stylist. Bring photos, list of products or allergies, and note any scalp or medical concerns. Avoid heavy styling products before color or texture services for best results.

Suite bookings may include an additional room fee depending on appointment length and service complexity. Standard service pricing still applies. Any extra costs, such as products, extended time, or staff requests, will be disclosed at booking and on your receipt.

Yes—requesting a specific stylist is encouraged. Book early to ensure their availability; some specialists require advance scheduling or have limited hours. If your chosen stylist is unavailable, our concierge will recommend a closely matched professional.

We require 24-48 hours’ notice for cancellations or rescheduling to avoid cancellation fees; policies vary by appointment length and stylist. Large or specialty bookings may require a deposit. Please review confirmation details or contact us for specifics before your appointment.