Frequently Asked Questions

Get answers to common questions about Medium 12" (Shoulder length).

With proper care, they last four to eight weeks. Longevity depends on hair growth, maintenance, and sleep protection. We recommend touch-ups every 4-6 weeks for optimal neatness and to prevent matting at the roots.

When installed and maintained correctly, extensions are low-damage. We use tension-conscious techniques and recommend regular moisturizing, gentle cleansing, and not leaving styles in excessively long to minimize stress on your edges and strands.

Typical appointments range from two to four hours depending on hair density and desired twist size. We schedule accordingly and advise arriving with clean, detangled hair to speed processing and ensure the best result.

Yes—wait 48 to 72 hours before the first wash to let the roots settle. Use a diluted shampoo and focus on the scalp, rinse thoroughly, and follow with a lightweight oil or leave-in to maintain moisture.

Choose sulfate-free shampoos, moisturizing conditioners, and light oils like jojoba or grapeseed. Avoid heavy creams that attract buildup; use a spray moisturizer or braid spray nightly to keep twists soft without weighing extensions down.

Absolutely—shoulder-length twists are versatile. You can wear them up in buns, ponytails, half-up styles, or accessorize with cuffs and scarves. Avoid excessive heat on extensions and consult stylist before any major restyling to preserve integrity.